1. What payments do you accept ?

We currently accept PayPal / Stripe and BACS - Bank Transfer.

2. Can i collect my Mug ?

Due to COVID-19 we are only posting out all orders at the present time.

3. Safety & Hygiene.

We use gloves through the whole process of Handling / Sublimating / Packing your Mugs.

At no time are our customers Mugs handled without the use of gloves.

4. Can you design Mugs ?

Absolutely if you do not see anything you like please feel free to contact us and we can discuss your requirements.

Add your own photo and your chosen text to any Mug for only £7.99.

5. What size Mugs do you supply.

We use 10oz and 11oz large handled straight sided AAA Orca Coated high sheen Mugs, these look amazing and very glossy which is great for photographs.

6. Will my Mugs look like the product Images ?

NOTE : Product mock-ups are for the purpose of website display only and colour will be different than is shown.

The actual Mugs will be brighter and glossy which is achieved during the Sublimation process.

7. Cancellations.

If a Mug has been specifically created with a customers name ( and or ) image we cannot cancel the order once it has been sublimated / printed, If you purchase one of our pre-designed Mugs on the website this can be cancelled before being dispatched for delivery, please notify us as soon as possible after placing your order if you wish to cancel your order. Once an order has been dispatched and received by the customer and you wish to cancel and return your order, it will be the customers responsibility to pay for return postage costs. see ( Terms / Conditions )

8. Warranty.

Warranty does not cover items that Marks Mugs deem to be consumable. see ( Terms / Conditions )

For example vinyl material or Personalised Mugs with an image and or text that has been personally designed or made for a customer with there requirements.

9. How much is delivery within the UK ?


FREE UK mainland delivery is 3 - 5 days on all orders.

Choose 2 + day delivery option at checkout if you need your mug quicker.

UK Mainland delivery is calculated on the weight of the total order at checkout.

Delivery is charged at £2.99 for the first Mug,

As a guide : 1 x mug with mug box and packaging is 500 grams, 2 x mugs with mug boxes and packaging is 1kg and so on.

Mugs are dispatched with Royal Mail, Hermes UK, Yodel and DPD depending on the weight at checkout, you can choose which delivery method you prefer.

We deliver 2 + day delivery and 3 + day delivery.

If you want next day delivery please contact us, as all mugs are made to order when the order is placed


At the present time we only deliver within the United Kingdom.

If you live outside of the UK mainland please contact us and we will be only too happy to help with your order and a delivery price.


All Mugs are bubble wrapped and dispatched inside a plain white Mug box,

They are then placed inside another smash proof Mug Box for extra safety with fragile tape on the parcel.